Etisalat Afghanistan is established in Afghanistan in 2006 to operate a GSM network across Afghanistan and become the fourth GSM operator in the country.
Etisalat Afghanistan is 100% owned by Etisalat U.A.E. Etisalat UAE (the parent company) is the sixth largest company in the Middle East and has subsidiaries in Benin, Burkina Faso, Central African Republic, Egypt, Gabon, Ivory Coast, Niger Saudi Arabia, Sudan, Togo, Tanzania, and Pakistan.
We are an equal opportunities employer and will ensure development of Afghan nationals by capacity building, using training facilities.
Job Summary:
MAIN PURPOSE OF THE POST:
To ensure customer satisfaction by conducting and pursuing an accurate and timely coordination activities with Flagship Sales departments and Contracting & Administration.
Is responsible for the Regional Sales Coordination processes aligned with sales objectives and ETISALAT brand and personal values.
MAJOR RESPONSIBILITIES:
Coordinates regional departmental activities with departments such as Contracting & Administration, Logistics with Etisalat.
Controls of departmental budgets and the implementation and monitoring of key performance indicators.
Ensure execution and follow up of sales Logistics & Distribution process in an customer friendly way; depending on the unit in question, this can mean inter alia:
Preparing POS marketing actions.
Answering questions and helping Flagship (own and fully branded).
Intervening if mistakes happen or problems occur.
Updating master logistics database.
Performing day-to day checks, data records and files.
Correcting files or handing over, in case of errors.
Generate progress reports
Drive corrective action internally and externally
Proactively communicate on logistics issues to internal customers
Drives the following activities :
Optimizes Stock, avoiding stock outages and overstocking
Do stock take
Review stock model for each store and advise
Monitor compliance in-store
Ensure sufficient stock of brochures
Build relationships with store manager
Conduct in-store research
Roll out promotion specific branding materials
Develop quarterly forecast for POS material
Remove all outdated branding
Advise on distribution gaps
Check for any fraud and advise
Keep updated distributor records
Follow up on all faulty stock
Update data base on new outlets
Update stock models
Conduct in-store research and advise
Identify branding opportunities outdoor / indoor
Prepare merchandising budget / quota
To achieve established objectives, inter alia by working in close liaison with colleagues to ensure that sales Logistics & Distribution process is of the highest standard, allowing both individual and department targets to be reached; giving support to colleagues.
Working in accordance with ETISALAT quality standards, procedures and work instructions.
Ensuring good professional communication with other departmental and ETISALAT related services.
Reporting any procedural issues and problems to the Senior Manager; giving positive ideas and suggestions to optimize operational process.
Performing any other duties as requested by the supervisor.
Qualification & Key Competencies Requirements:
EDUCATION:
High School Graduate.
Experience:
5 months
Required Technical & Professional Competencies
Ability to handle large amounts of workload, multitask and prioritize. Works well with minimal direction.
Organizational awareness: has a reasonable insight into Telecom environment; products & services, brand & people values.
Technical and Professional Expertise: has practical knowledge of different sales Coordination processes; works with Office software (Proficiency with Microsoft Excel, Word, Outlook and Access,).
Organizational skills: plans and organizes own work in an efficient way; is methodical.
Concern for quality and accuracy: ensures quality in work delivered; is accurate in data control.
Analytical thinking and problem-solving: resolves common administrative problems and carries out clear instructions; follows procedures.
Commercial acumen: understands the impact of sales Coordination operations on Etisalat business and commercial success.
Required Interpersonal & Communication Skills
Customer focus: responds actively and sensitively to the needs of internal and external customers.
Achievement: University degree is preferred.
Interpersonal skills: has proven telephone and listening skills; questions in a persevering manner to discover underlying issues with customers; deals with complaints; is direct and assertive.
Team work and co-operation: builds effective, co-operative relationships with others; deals with diversity.
Communication skills: communicates in appropriate, clear and concise terms; languages English, Dari, Pashto & Arabic.
Required Personal Competencies
Customer focus: responds actively and sensitively to the needs of internal and external customers.
Achievement: University degree is preferred.
Interpersonal skills: has proven telephone and listening skills; questions in a persevering manner to discover underlying issues with customers; deals with complaints; is direct and assertive.
Team work and co-operation: builds effective, co-operative relationships with others; deals with diversity.
Communication skills: communicates in appropriate, clear and concise terms; languages English, Dari, Pashto & Arabic.
Skills and Abilities:
Willingness to serve Retailers.
Products / Service knowledge.
Patience under pressure.
Language skills: Dari, Pashto and English.
Customer care / Knowledge.
Computer Skills: Word, Excel and PowerPoint.
Submission Guideline:
Only short-listed candidates whose applications responds to the above criteria will be contacted for interview.
The Subject line of your email must indicate the exact position & the Vacancy Number.
Address :Shahr-E-Naw, Supreme tower ,Beside Ministry of Women Affairs, Kabul Afghanistan
