1. Is there a deposit involved when I get the prepaid service?
No, there is no Deposit required.
2. Is your prepaid card available everywhere in the country?
Yes, they are available everywhere.
3. When will Etisalat, Afghanistan have roaming?
Our roaming service with prepaid and postpaid is available now in UAE, Saudi Arabia, Tajikistan and Turkey, for further updates please contact 888 etisalat customer care center.
4. Does EA have roaming on pre-paid?
Yes. It is available!
5. How much are your monthly fees?
For any details please contact 888 etisalat customer care center.
6.
Can I use my Prepaid Card to make International Calls?
You can use your prepaid card to make international calls as long as you have sufficient credit.
7. Can I use my Prepaid
Card when traveling abroad?
Yes, this facility is coming very soon. Check back for details.
8. What are the SIM card
functions available for Etisalat Afghanistan’s prepaid customers?
The Etisalat Afghanistan 128K SIM is an advanced smart SIM card offering more capacity and a number of modern enhanced services.
Your SIM card includes an easy to use menu which provides quick access to Etisalat Afghanistan’s wide range of services. You may find these by selecting the SIM card icon or “Etisalat” in the handset’s menu to access the following services:
Checking your credit balance
Account recharge
Call Me Back service
Missed call notification
Call emergency numbers
Call customer care center
Credit Transfer
9. What is a Scratch
Card (Recharge Voucher)?
A scratch card is the card that you use to
recharge you credit.
Scratch cards come in a range of values, you can purchase the card that
most meets your needs, based on your budget, the number of calls you plan to
make and the period of time you wish to operate the card.
Etisalat Afghanistan Recharge vouchers are available in the
denominations of AF 100, AF 250, AF 500, AF 2000, and AF 5000.
Scratch cards are available in over many different locations everywhere
in Afghanistan.
A scratch card can only be used once.
Depending upon the type of call placed, the cost of the call will be
deducted from your credit.
10. How to recharge your
mobile?
Once you have received your recharge card or
voucher, you then need to recharge your service.
Scratch away the coating to get a PIN number.
Enter “404” followed by your 15 digit voucher card number,
Press send key.
Upon successful top-up you will also receive a free confirmation SMS
within a few minutes of a successful transaction.
Your account will be credited with the amount on the face of the
Recharge Voucher and now you can call anywhere and receive phone calls from
anywhere in the world. It's that simple!
11. Which
services are included in Etisalat Afghanistan’s prepaid service?
Etisalat Afghanistan’s prepaid service contains a number of features.
Affordable pricing for local and international calls
Caller Line Identification
Call management services such as:
Call waiting/hold
Call barring
Call forwarding
Balance enquiries
Call Me Back Services
Text Messaging (SMS)
Friends and Family service
Calls to Emergency Numbers (this service enables you to reach Police, Fire Brigade and Ambulance at any time, even when your account has zero credit)
