1. When and where can I subscribe to your services?
You can subscribe immediately at your nearest Etisalat Flagship or dealer.
2. What areas of Afghanistan are covered by Etisalat service?
Our coverage currently extends to Afghanistan’s major cities—Baghlan, Balkh Faryab, Ghazni, Herat, Juzjan, Kabul, Kandhar, Kapisa, Khost, Kunar, Laghman, Logar, Nangarhar, Paktia, Parwan, Qundoz, Samangan, Sari Pol, Takhar, Wardak and Zabul. If we don’t reach you today, check back soon. We are extending our coverage to new areas every day
3. What products and services are you offering?
We offer many innovative plans and attractive packages all based on consumer research which include and are not limited to, Voice and Data Services, SMS, MMS etc. Our best selling products is Mubarak, which as a very attractive entry price plus great rates for voice and SMS communication from Etisalat to Etisalat.
4. How will we be able to subscribe to your services and get your products?
You can visit us at any of our flagship stores
during from 8AM to 4PM Saturday to Thursday or call our customer care center
on 888 for assistance from any Etisalat phone from 8AM to 10PM any day. If
you do not have access to an Etisalat phone, you can call us at 0786 786 786
from any number within Afghanistan or +93 786 786 786 from outside Afghanistan.
5. Where are your retail stores be located?
Our main stores inside Kabul are located in Karte Chaar, Jaddeh Maiwand, Khair Khana, and Shari Naw. Our products are also available in major areas with our authorized dealerships and retail mobile shops.
6. Will I be able to receive special numbers (good numbers)?
Yes, pay 10500 AFs at any Etisalat flagship you will get a golden number plus 10500 AFs credit. So if you invest in Etisalat service, you’ll not only get a terrific product with great rates and coverage, you’ll also get a golden number free.
7. What is your website address?
www.etisalat.af
8. Are you hiring?
Yes, we are always looking for qualified staff, please visit "www.etisalat.af" for details. Or your can visit our head office and submit the relevant job application directly to the relevant department. You can also send in your CV via email to careers@etisalat.af.
9. Do you offer mobile handsets? If so, what kind and how much?
Yes, we will offer bundled handset packages soon.
10. Will your network be available when I travel abroad?
Yes, currently our roaming service is available in UAE, Saudi Arabia, Tajikistan and Turkey. Contact our customer care center (888) for the updates.
11. How many SIM cards can I have in my name?
There is no particular limitation to the number of SIM cards you can subscribe for.
12. What do you offer to the Corporate sector?
There is a complete program for our corporate customers, which will be announced soon.
13. Will I be able to have two SIM cards for the same number?
Yes, you may enjoy the facility very soon.
14. How are you
different from the existing operators?
Our standards and quality are aimed at exceeding customer expectations. We plan to be different in ways that our services will be innovative, competitive and
international quality will be maintained.
15. Are there any special shops for woman?
Yes, we do have special arrangements for women at our flagships.
16. Do you offer games and mobile tones?
Yes, we offer games and mobile tones. You can know more about these facilities and how to get them if you visit our mobile portal.
17.Do you have shops in every city of Afghanistan?
We plan to have shops in all the major cities. Currently, through our authorized distributors, you can purchase Etisalat products everywhere we offer coverage. We plan to cover the entire country, so if we aren’t in your location now, look for us soon!
18. What documents will I need to subscribe to your services?
You will need your National Identification
Card, plus a recent photo.
19. Is Etisalat, Afghanistan following Islamic Shari’ah?
Yes, we are following Islamic Shari’ah and this is evident from our track record. We have been involved in some of the biggest Islamic financial transactions in Afghanistan, and since our launch, Afghanistan has witnessed our compliance through our staff, our media, etc.
20. Why should we switch to your service?
We are a company that was formed for the whole and sole purpose of satisfying customers. We will offer services that will be innovative and top of the line and above all will be offered at competitive yet reasonable prices. The main priority for us is to provide you i.e. the customer top service and make sure it is available at all times. Our goal is to satisfy our customers.
21. Will a dual band phone work with your network
Yes, our 900MHz network will support your dual band phone.
22. What kind of bandwidth are you using?
Our network uses both 900 MHz and 1800 MHz frequencies.
23. How old do I have to be to receive a SIM card?
You must be at least 18 years of age to subscribe to Etisalat Afghanistan.
24. Is the service clear? Will I be able to talk from elevators? Inside building?
Yes, our service is very clear and will be available to you with full signal in any place where there is network coverage.
25. Where is your head office?
Our head office is in Shari Naw Kabul.
26. Do you only hire Afghan Nationals?
Etisalat Afghanistan’s recruiting priority is to hire the most competent professionals for the position, regardless of nationality. That said, we have hired terrific local talent—95% of the company is staffed by Afghan Nationals.
27. We live in small towns outside the city, how will we find out about your services?
You can contact Etisalat customer care on 888 from an Etisalat number or 0786-786786 from any numbers for assistance and enquiries.
28. Are there any customer benefits schemes?
Yes, there are customer benefit schemes available. You will come to know more about them soon;
29. Will your prepaid cards be available everywhere?
Yes, they are available everywhere.
30. How old do you have to be to work for Etisalat, Afghanistan? Do you require any degrees?
Please refer our website and newspaper ads for the requirements for positions we have available.
31. How hard is it to get a SIM Card? What paper work does it require?
Getting a SIM card is very simple; you only need to come with you National ID card and a recently taken photograph.
32. Do you have any female employees? If so, are they in the same workspace as the male employees?
Yes, we have female employees who have been provided with separate workspaces and other facilities.
33. Do you have anyone who can speak English, Urdu or Arabic?
Yes, Most of our sales and customer care staff can communicate in many different languages.
34. Will my handset be able to support your services? Or do I need a different handset?
Depending on the service, you subscribe for,
we can offer you suggestions, and this information will be made available
through our customer care services.
35. Do you offer any bundle packages?
Yes, we will be offering a variety of services and products.
36. Can I download ring tones, wallpaper, and images from your website?
Currently you can download variety of ringtones from Etisalat CRBT portal, we are planning to develop other services such as wallpapers and images downloading on our portals too.
37. Where is your call center located?
Our call center is located in Kabul.
38. After I purchase an Etisalat, Afghanistan line can I transfer it to someone else?
Yes, you simply must visit a flagship store with your ID card and the ID card of the person who will receive the line. There is a fee of half the value of the SIM card price. In cases where a head of household buys a SIM card for family members, no such steps are necessary; however, the responsibility of the line is still with the purchaser.
39. Do you have any high-speed services?
Yes, we will have the latest high speed data services on your handset available at competitive prices.
40. How to Activate Your Account?
To make or receive calls, please
follow the below steps:
1. Insert the Pre-Paid SIM card into your mobile phone.
2. Switch on your mobile phone.
41.
How do you know that your phone is working?
After you have inserted your SIM and switched on the phone, "Etisalat" will appear on the screen
42. How do I make and end calls?
To make a phone call, please
follow the following steps
Switch on your mobile phone and enter your PIN number (1234).
Dial the desired number.
Press SEND or OK.
When you finish your call, simply press END or OK.
