Frequently Asked Questions | Charging and Recharging
1. What are your rates for calls within Afghanistan?
Etisalat local calling rate start from 1 AFs per minute up to 5 AFs per minute. You can see our product pages for exact pricing scenarios.
2. What are your rates for international calling?
Etisalat international calling rate starts from 10 AFN to the international destinations.
3. Do you offer MMS, GPRS? And if yes, How much
do they cost me?
Yes, we will offer these and many other services. They will be offered at reasonable prices.
For the updated information please contact etisalat customer care center.
4. How will you charge me for call made or received when I travel outside of Afghanistan?
The details of the rates will be made available to you soon.
5. Will there be a deposit involved when I get the prepaid service?
No, there is no deposit required.
6. What will be the value of the refill cards?
Our scratch cards are available in the following denominations: AF 100, AF 200, AF 500, AF 2000, and AF 5000.
7. Where can I purchase Etisalat scratch cards?
Etisalat scratch cards are available through scratch card vendors on the street and mobile retail shops as well as authorized Etisalat dealers throughout the country.
8. What are your scratch cards validity periods?
AF 100 and AF 200 scratch cards are valid for one month. AF 500 scratch cards are valid for 3 months. AF 2000 and AF 5000 scratch cards are valid for 6 months.
9. How to recharge your mobile?
Once you have received your recharge card or voucher, you then need to recharge your service.
Scratch away the coating to get a PIN number.
Enter “404” followed by your 15 digit voucher card number,
Press send key.
Upon successful top-up you will also receive a free confirmation SMS within a few minutes of a successful transaction.
Your account will be credited with the amount on the face of the Recharge Voucher and now you can call anywhere and receive phone calls from anywhere in the world. It's that simple!
10. What is a scratch card (a.k.a. a recharge voucher)?
A scratch card is the card that you use to recharge you credit.
Scratch cards come in a range of values, you can purchase the card that most meets your needs, based on your budget, the number of calls you plan to make and the period of time you wish to operate the card.
Etisalat Afghanistan Recharge vouchers are available in the denominations of AF 100, AF 200, AF 500, AF 2000, and AF 5000.
Scratch cards are available in over many different locations everywhere in Afghanistan.
A scratch card can only be used once.
Depending upon the type of call placed, the cost of the call will be deducted from your credit.
