At Etisalat Customer Care, Customer Experience and Customer Operations, we all sing the same tune - “Our Customers are our Partners”

Customer Care at Etisalat is an innovative customer-centric concept through which we believe in empowering our customers and engaging our visitors.

Our staff act as advisors and consultants; working on behalf of our customers and for their benefit.

What differentiates us from others is our Customer Journey that spans the entire range of Customer Interfacing points – starting at Concierge Service, Contact Centres, Hot-Lines, IVR, Website, Chat, Email, Fax, Point of Sales, Flagships, Franchises and ending at our Distributors.

Our core value of ensuring a great experience for our customers places you at the heart of our success. Safeguarding your trust and respecting your confidence is something we achieve by exceeding your expectations of service, quality and value. To care and help is something that we seek in each member of our team, and this makes the experience of Etisalat Customer Care unique and also makes our customers feel that it is “care coming from the heart.”

Etisalat Customer Care caters to a diverse clientele spread across Afghanistan and is delighted to be there for its customers, anywhere, anytime

Customer Care Online
Wherever you are, whenever you need assistance and whatever you desire, you can reach your consultant at care.etisalat.af. Here, you can submit your inquiry or request or even engage in a live chat with your consultant.

Knowledge Online
Our knowledge base is online, researchable, intuitive, insightful and easy to use easy-to-use, giving you all you need to know about our products and services in one convenient place. You can also browse news and troubleshoot to solve your problems.

Email us wherever you are
Just send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it and your consultant will be there for you, instantly attending to your needs and taking care of your requests.

SMS us whenever you need
Send an SMS to +93 784029422 and your consultant will be there for you instantly attending to your needs and taking care of your inquires

Call us 24/7
At any time of the day or night, you can count on our skilled team of Customer Care Consultants who are always ready with a smile and a helping hand. Just dial 888 and you can enjoy our ever-ready Customer Care!

Dedicated Corporate Relationship Support
By providing our corporate clients with dedicated support, our Corporate and Enterprise Consultants happily assist with personalized connectivity solutions and a wide array of services. Just dial 777 to ensure that your connections remain seamless and strong.

Dealers and Retailers Support
We have the leading customer care footprint across Afghanistan, ensuring that you can find a Customer Care Centre, Franchise Centre, or our any one of our numerous Partner Retail Outlets almost anywhere.

Concierge Service
At Etisalat, we understand that your needs are as unique as you are. So to cater on these special needs, we add a personalised touch. Now, you can enjoy our unique Concierge Service which will give you a dedicated consultant working only for you, taking the time to understand you and then satisfying your exact needs.